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FIND YOUR ANSWER

FREQUENTLY ASKED QUESTIONS

Q.

Why are TFN prices so much lower than retail filling stations?

A.

TFN deals with commercial retailers who are not locked into oil company franchise agreements. These retailers buy diesel through wholesalers at more competitive prices than franchised retailers who are supplied by oil companies under their franchise agreements. Our volumes provide us with the bargaining power to demand the best price for our customers.

Q.

What assurance do I have that my money is safe with the company?

A.

All customer deposits are paid into the TFN Customer Trust bank accounts. The trust accounts are audited monthly by external auditors for verification and accounting of customer funds. We have over 1500+ customers – references are available on request.

Q.

How do you pay for your diesel?

A.

TFN is not a fuel retailer, but a service provider. As such, we do not sell fuel to our customers, but manage the fuel transactions and payment on behalf of customers. Payment is either by means of a pre-paid deposit account or your own bank fleet card.

Q.

What guarantees do I have that your diesel supply is the same quality as oil companies?

A.

Our service providers are all reputable and credible retailers with a good history. All their diesel stock is supplied from local oil companies.

Q.

Why don't you provide account terms?

A.

TFN deals with commercial retailers who are not locked into oil company franchise agreements. These retailers buy diesel through wholesalers at more competitive prices than franchised retailers who are supplied by oil companies under their franchise agreements. Our volumes provide us with the bargaining power to demand the best price for our customers.

Q.

What guarantee does TFN provide against diesel theft?

A.

As in the case of all retailers and fuel management systems, we cannot provide any guarantee. However, TFN is the ONLY service provider in the market that provides its customers with a real-time diesel management system as a tool to monitor and identify fraudulent transactions.

Q.

What are your operating hours?

A.

We have a 24-hour Call Centre with fully trained operational staff as a back-up service to both our customers and our suppliers.

The standby cellphone numbers are: 011 394 4199 or 071 439 0405.

Q.

How do I become a customer?

A.

Complete the TruckFuelNet Application Form and select the Fuel Management Service you require.

The Management Account Fee includes the option to place online orders for your vehicles, thereby taking full control of where and for how many litres they are authorised to refuel.

SMS and email diesel purchase transaction notifications and fuel consumption monitoring are optional.